Support

Write to giuseppe.a.giglio@proton.me. Tell us the device, the app version (Settings › About) and what you were doing — that is usually enough.

Common questions

The app is empty after setup

WebIPTV carries no content of its own. It needs an Xtream account or an M3U playlist from a provider you already have. Add it in Settings › Provider.

A channel stutters or drops out

Most provider lines allow a limited number of simultaneous connections — often exactly one. A second stream (another device, another family member) makes the server drop one of the two. Check how many connections your line allows before suspecting the app.

The guide is empty

Programme data comes from your provider's EPG or an XMLTV source you add. It arrives after the first sync and refreshes on its own; a fresh install shows the guide filling up over the first minutes.

A film or channel is missing

Search covers your provider's whole catalogue, including what you have not switched on — playing something takes it into your library. If it is missing there too, your provider does not carry it.

Nothing plays at all

Check the provider's status and expiry in Settings › Provider. An expired or suspended line answers every request with an error, which the app can only report, not repair.

Beta

The app is in open testing on TestFlight, free for iPhone, iPad and Apple TV. The current link, what kind of feedback helps most and where to send it are on the beta page.